FeedbackRobot: AI-Powered Customer Feedback

The Problem

FeedbackRobot, an AI powered customer feedback platform, faced the challenge of translating a complex, multi-channel vision into a functional, scalable Software as a Service (SaaS) application. As a new player, the company needed more than a marketing site; it required a complete Feedback Operating System (OS) built from the ground up. This system had to manage massive, fragmented data streams (surveys, public reviews, POS data) and execute complex automation logic for sentiment analysis and real-time resolutions. Without a robust, integrated application infrastructure, FeedbackRobot couldn't deliver its core promise, hindering its ability to attract high-value hospitality clients and build credibility.

The Solution

Buttercloud stepped in as the full-stack development partner, designing and engineering the entire FeedbackRobot OS application infrastructure. Our solution went beyond aesthetics, building the high-performance logic necessary for their unique value proposition.

Buttercloud developed a comprehensive, scalable platform that included:

• Data Unification Backend: We built the API architecture necessary for Radar to unify public reviews (Google, Tripadvisor) with private survey responses into a single, cohesive database.
• AI & Logic Engine: We engineered the core AI Summaries and Sentiment Analysis engine to process raw text and provide instant, actionable insights.
• Workflow Automation: We implemented the Resolutions Engine and Prompt to Survey logic, allowing clients to automate time-sensitive survey deployment and trigger instant service recovery workflows (like automated apologies and alerts).
• Front-End Application: We created the sleek, responsive user interface and dashboard, ensuring effortless navigation for business owners managing their AI powered customer feedback data.

Buttercloud’s expertise ensured the final platform was not only optimized for user experience and SEO but also scalable to handle the data volume necessary for FeedbackRobot to become a market leader.

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